Frequently Asked Qs

If you don’t see your question here, email us anytime.

emeraldcoastcollectivellc@gmail.com

How long before my order ships?

Most orders ship within 2–5 business days, assuming items are in stock and no changes are made. If there’s ever a delay, we’ll contact you directly with an update.

How do I keep my candles looking their best?

Avoid storing candles in direct sunlight, under fluorescent lights, or in warm/humid areas. Temperatures above 80°F may soften wax. For long-term storage, keep candles in a cool, dry place.

Do I really need to trim the wick?

Yes. Always trim your wick to ¼ inch before each burn. This prevents smoke, soot, and “mushrooming,” helps your candle burn evenly, and extends its life.

Why is there wax left on the sides of my candle?

A little wax hang-up is normal and usually evens out as the candle burns. If tunneling (a hole down the middle) happens, it’s often because the candle wasn’t burned long enough. For best results, let the wax pool reach the edges each time you burn—usually 3–4 hours.

Why does my candle sometimes smoke?

Small puffs of smoke can happen if:

  • The wick isn’t trimmed properly

  • The candle is in a drafty spot (near a vent, door, or window)

  • There’s frequent movement near the flame

Keep your wick trimmed and place your candle away from drafts to minimize this.

What does the mushroom shape on my wick mean?

It’s carbon buildup—totally normal. Just trim it off once the candle has cooled before relighting.

What kind of wax do you use?

We use 100% Apricot Coconut organic wax. Each product is tested extensively with its wax, vessel, fragrance, and wick combination for the best performance. Check product descriptions for details.

What kind of wicks do you use?

We use:

  • Cotton wicks: Coreless, flat braid design with paper filament for stability.

  • Wood wicks: FSC-certified, chemical- and dye-free.

We never use lead wicks (banned in the U.S.), and we source responsibly to ensure clean, safe burning.

Candle Care Quick Tips

  • Trim wick to ¼ inch before every burn

  • Burn 3–4 hours at a time so wax reaches the edges

  • Keep candles away from drafts and direct sunlight

  • Always let candle cool before trimming or moving