Frequently Asked Qs

If you have a Q that you don't see here, shoot us an email!

How long before my order ships?

Assuming that the items are in stock and there are no changes to the order, most orders will be shipped within 2-5 days. This also depends on the shipping service selected during checkout, if applicable. However, in case of unforeseen circumstances causing a delay, we will contact you to provide further information.

What’s the best way to maintain the appearance of my candles?

Exposure to intense light for prolonged periods and storage in warm or humid areas may cause discoloration or fading of candles. Therefore, it is not recommended to display candles for extended periods in direct sunlight, fluorescent lighting, or any other strong illumination. Additionally, temperatures exceeding 80 degrees Fahrenheit may cause wax to soften. For long-term storage, it is advised to keep candles in a cool, dry place.

Do I really need to trim the wick?

Trimming your candle wick is a good call, but it's not always necessary. If the wick looks too long or has carbon buildup on top, it's time for a trim. For safety's sake, aim for a 1/4" length before lighting your candle each time. If the flame starts acting up with too much smoke or soot, extinguish the candle, trim the wick, and relight it.
If you don't keep an eye on your wick length, you might run into trouble. Wicks can get a mushroom shape on top, which leads to lots of flickering and extra smoke and soot. Trimming your wick not only makes your candle last longer, but it also makes it safer. Plus, if your wick doesn't have a core, a good trim can help prevent it from curling back into the wax and causing issues. And you don't want issues.

What could be the reason for my candle leaving a lot of wax on the sides of the container after I've burned it?

A little bit of wax hang-up is pretty common, especially towards the top and middle of the candle. It'll usually even out as you continue to burn it. But if you're seeing more than a quarter inch of hang-up or worse, a hole burned straight down the middle (a.k.a. tunneling), that's something you'll want to avoid.

There are a few different things that can cause tunneling, like poorly-made or cheap candles, or issues during production (usually with the wick). Another factor is not burning the candle long enough (aim for 3-4 hours each time you light it).

At ECCo, we use only the best ingredients, and we extensively test our wax, fragrance, and wick combinations to minimize the chances of tunneling. Still, we can't guarantee it won't happen.

To give your candle the best shot at burning evenly, try to let the wax pool reach the edges (or close to it) of the container every time you light it, even if it takes a few hours.

Why do I sometimes get small puffs of smoke coming from my wick and flame?

Getting small puffs of smoke coming from your wick and flame is pretty common and can be caused by a few things. First and foremost, keeping your wick trimmed properly can help avoid this issue. In addition, if your candle is placed in a drafty spot (near a window, door, or vent) the draft can cause the flame to dance around and produce smoke. Even if people frequently walk by your candle, this can also cause small puffs of smoke. However, if it's not happening all the time, there's no need to worry too much about it.

What does the mushroom-like growth on my wick after burning mean?

A "mushroom" on your wick is just a fancy way of saying there's a carbon buildup. It happens to every type of wick and wax, but it's especially common in candles with strong fragrances. When you see the mushroom, it's a sign that you need to trim your wick before relighting the candle. Just make sure to let the candle cool down before trimming, so you don't get any wick debris in the wax. So, don't worry, it's a normal part of candle burning, and it's just a friendly reminder to keep your wick trimmed for optimal performance.

What kind of Wax do you use?

We use two types of wax in our wickless and traditional wicked candles. One is a Hemp Coconut Blend, and the other is an Apricot Coconut Blend. Every product we craft has been tested with the wax, fragrance, vessel, and wick combo we sell. For the wax in a specific product, check the product description for that item.

What kind of Wicks do you use?

Each and every product we craft has been tested in many combinations to find the best all around performance. All wick types have various purposes and benefits ranging from rigidity to keep the wick centered, to soot and smoke resistant properties.

Our cotton wicks are a coreless cotton, flat braid design, with paper filament throughout. Our wood wicks are sourced from FSC Certified mills, and are chemical and dye free.

We do not use ANY lead wicks. Lead wicks have been banned in the U.S. for many years now. However, when candles are produced outside of the US, or materials are sourced from outside of the US, this claim can not be made.