Shipping policy

Shipping Policy

Thank you for shopping with Emerald Coast Candle Co.! We are committed to providing you with a seamless and efficient shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Processing Time

  • Our processing time is 1 to 3 business days. This means that it may take us up to 3 business days to prepare your order for shipment. Business days are defined as Monday through Friday, excluding holidays.

Shipping Methods and Rates

  • We offer a variety of shipping options to cater to your needs. The available shipping methods and their associated rates will be displayed at checkout, allowing you to choose the one that best suits your requirements.
  • We may also offer free shipping on certain orders or promotions. Please refer to the specific offer details for eligibility and terms.

Delivery Time

  • Once your order has been processed and shipped, the estimated delivery time will depend on your chosen shipping method and your location.
  • Please note that delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and other unforeseen circumstances.

Order Tracking

  • We provide order tracking information for most of our shipping methods. You will receive an email with tracking details as soon as your order is shipped. You can use this information to monitor the progress of your delivery.

International Shipping

  • We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

Lost or Stolen Packages

  • In the rare event that your package is lost or stolen during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a refund, depending on the circumstances.

Address Accuracy

  • It is essential to provide accurate and complete shipping information at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us

  • If you have any questions or concerns regarding our shipping policy or your order's status, please don't hesitate to contact us at hello@emeraldcoastcollective.net. Our dedicated customer support team is here to assist you.

Policy Updates

  • We may update our shipping policy from time to time to reflect changes in our business practices or in response to customer feedback. Please check this page periodically for the most up-to-date information.

By placing an order with Emerald Coast Candle Co., you acknowledge that you have read, understood, and agreed to our shipping policy. We appreciate your trust in us and look forward to serving you.

Last Updated: 09/28/23